This website is owned and operated by The Property
Accountant Pty Ltd (ACN 664 478 595)(the Property
Accountant).
The Property Accountant is committed to providing
quality service to you and this Privacy Policy outlines
our ongoing obligations to you in respect to how we
manage your personal information. When we say "Personal
information" we mean information that either alone or in
combination with other data can identify you as an
individual.
By accessing and using the app or our website, you agree
to the terms of this Privacy Policy without any
limitation or qualification.
We may amend this Privacy Policy from time to time, and
any amendments will be effective immediately upon
positing the revised policy to the website. It is your
responsibility to review this Privacy Policy.
2. Collection of Personal Information
The type of personal information we collect may include
(but is not limited to):
Your full name,
Contact details including residential and postal
address,
Addresses,
Number, and
Information for expenses and costs relating to your
investment property which will determine final
treatment in income & expenditure or cost base
report; and
Any other information relating to your property
investment.
We do not intentionally gather personal information of
visitors under the age of 18 on our platform. If you are
under the age of 18 you are not permitted to submit any
personal information to us. If we learn that a child
under 16 submits personal information or if you believe
that we might have stored personal information on a
child under 18 please contact us at
[email protected]
or
[email protected]
and we will endeavour to delete the information.
3. How we collect personal information
In order to use our app and/or web portal, you will need
to register as a user. When registering as a user, we
will require you to provide personal information to
create your user profile. We then use that information
for your log in and other account keeping purposes.
We will also collect personal information when you use
the app and/or web portal and upload information and
documents to your user profile.
Where reasonable and practicable to do so, we will
collect your personal information only from you.
However, in some circumstances we may be provided with
information by third parties. In such a case we will
take reasonable steps to ensure that you are made aware
of the information provided to us by the third party.
4. Why we collect personal information
We only collect personal information that is reasonably
necessary for a legitimate purpose of providing our
services to you and for the primary purpose of providing
our services to you. We may also use your personal
information for secondary purposes closely related to
the primary purpose, in circumstances where you would
reasonably expect such use or disclosure.
We may use your personal information for business
related purposes, including (without limitation):
To fulfil your requests for products and services;
To contact you about the products and services
provided by our platform;
To send you important information such as
confirmations, invoices, technical notices, updates,
security alerts and support and administrative
messages;
To answer any question you may have regarding our
product;
To generate income & expenditure or cost base
report or other dash board report and analysis ; and
To send you notification and guide you through
action items on the app and web portal for your user
account
We will only send you direct marketing, training,
explanation emails, notifications, messages or video
that promote our company or services you have opted-in.
5. Duration of retention of your Information
We will only keep your personal information for as long
as is necessary for the purpose for which it was
collected, subject to satisfying any legal, accounting
or reporting requirements.
If your account has been inactive for more than three
(3) years, your personal information will either be
deleted completely or anonymised (for example, by
aggregation with other data so that it can be used in a
non-identifiable way for statistical analysis and
business planning). In some circumstances, you can ask
us to delete your personal information.
6. The Release of your Information
Your personal information will not be sold or provided
to any third party or used for any other purpose not
related to the delivery of our products to you. However,
because of the nature of our business, we may engage
third party individuals and/or organizations (for
example our web host provider, other SaaS providers,
such as an email hosting service, payment processors or
outside contractors that we hire to perform maintenance
or assist us in securing our website) to help improve
our services.
7. Disclosure of personal information
Disclosure of your personal information will only be
made in circumstances where:
It is done for the purpose for which it was
collected;
We are required to make such disclosure by law;
You expressly consent to us making such disclosure;
and
Such disclosure is permitted by this Privacy Policy
and/or the Terms and Conditions that govern your
access to the app and/or website.
If required to do so, we may also share personal
information when we believe it necessary to investigate,
prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats
to the physical safety of any person, violations of our
Terms of Service, or as otherwise required by law.
8. Accessing your personal information
If your personally identifiable information changes, or
if you no longer desire our service, you may correct,
update, delete or deactivate it by emailing us at
[email protected]
or
[email protected]
In order to protect your personal information, we may
require identification from you before releasing the
requested information.
We may reject certain unreasonable types of requests
that are for example repetitive spams, require
disproportionate technical effort (for example,
developing a new system or fundamentally changing an
existing practice), those that risk the privacy of
others, or would be extremely impractical.
Whenever we can provide information access and or
correction for you, we will do so for free, always.
Because we put such care into protecting information
from accidental or ill-intended destruction, even after
the information is deleted from the platform, it may not
be immediately deleted from our servers. To address any
sort of request that you have on the personal
information from our site, Services, or social media,
contact us at
[email protected]
or
[email protected]
9. Information Security
The security of your personal information is important
to us. We invest a lot of effort in maintaining
commercially reasonable administrative, technical, and
physical safeguards that protect your personal
information in order to prevent loss, misuse, and
unauthorized access, disclosure, alteration and
destruction of your data. These measures include for
example using SSL Certificates.
We follow generally accepted industry standards to
protect the personal information submitted to us, both
during transmission and once we receive it. However, we
cannot promise that the information about you will
remain secure in all circumstances. It is also your
responsibility to protect your data to help prevent
anyone with ill intent to access and abuse your accounts
and Services. One of the easiest ways of doing so is to
not reuse the same passwords you use with other accounts
as your password for our Services.
When Credit Card details are collected, we simply pass
them on in order to be processed as required. We never
permanently store complete Credit Card details.
The Property Accountant and our partner services such as
Google Analytics may collect certain information during
your time on our platform via "cookies" or similar
technologies. These cookies have the important function
to deliver us information we use to better our Services
by delivering us valuable data on, for example,
demographics, count of visitors to our site and places
within the site that are popular. Most web browsers tend
to accept these cookies by default, but if you would
like to not be tracked by these you can switch them off
via your browser settings. If you choose to remove the
tracking function of these cookies it will affect
certain features and Services on our site.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
11. Third Party Websites
The Property Accountant also has public profiles across
a range of social media sites. Any information that you
include in a comment on any of our posts online may be
read, collected, and used by anyone else. If your
personal information appears on our social media and you
want it removed, contact us at
[email protected]
or
[email protected]
we will get back to you as soon as we can.
12. Notice of Breach of Security
If we ever do notice an unauthorized security breach
into our system that affects you in ways such as the
loss of your data or the theft of it we will notify you
as soon as possible as well as the responsible
authorities and report on the actions we took in
response.
13. Complaints
If you wish to complain about how we have handled your
personal information, you can contact us at
[email protected]
or
[email protected]
We will use the information from your feedback to
investigate and resolve individual issues. We will also
use the information to provide feedback to our business
areas and to improve the delivery of our services.
If we do not resolve your complaint to your
satisfaction, you can contact the Office of the
Australian Information Commissioner (OAIC) at
https://www.oaic.gov.au/privacy/privacy-complaints
. The OAIC is independent to us.
