Question 1

How do I Setup my account?

Accepted Answer

We've prepared a detailed guide to assist you in setting up your account 1. You can either (view) the PDF for a comprehensive written walkthrough of the New Account Setup process. or 2. You can simply (click here) to watch a video tutorial on how to do it. Choose the option that suits you best!

Question 2

What are the system requirements for the user?

Accepted Answer

The Property Accountant web portal supports all web browsers, such as Google Chrome, Microsoft Edge, Mozilla Firefox and Safari (www.thepropertyaccountant.com.au). The Property Accountant mobile app can be downloaded from The Google Play and Apple App Store Both our mobile app and web portal need internet connectivity.

Question 3

Do I need assistance setting up my account and property profile?

Accepted Answer

The set-up is very simple and would take less than 10 minutes for a single property. The app will guide you through a step-by-step process. You can set up your user account and update your property profile on our Mobile App as well as Web Portal (www.thepropertyaccountant.com.au). We will recommend using a web portal as this will be easier and quicker. If you still find it hard, then please contact us at contact@thepropertyaccountant.com.au and we will sort things out for you.

Question 4

Why can't I download or access the app on my phone?

Accepted Answer

If you're unable to download or open the app, it might be due to your phone having Developer Mode enabled or the device being jailbroken/rooted. For cybersecurity and ISO compliance reasons, we do not allow app access on devices with developer mode turned on or those that have been jailbroken or rooted. To resolve this: Go to your phone settings and turn Developer Mode off. If your phone is jailbroken/rooted, you'll need to use a different device that meets security standards. If you're still experiencing issues, feel free to contact us directly, and we'll help you get set up.

Question 5

What data is collected?

Accepted Answer

Although every piece of data is important, the risk of a data breach happens when data has a significant value for the other parties. We have carefully designed our data inputs, workflow and processes to minimise the collection of your sensitive data. We don't ask you for any of the following information or data:

Question 6

How secure is my data?

Accepted Answer

To ensure the security of your data, we employ both token-based and password-based authentication methods. We have implemented strict firewall and security protocols in accordance with industry best practices.

Question 7

Does my free trial include access to all features?

Accepted Answer

Yes, it includes all mobile app and web portal features.

Question 8

How do I subscribe if I decide that Thepropertyaccountant is right for me after the free trial period?

Accepted Answer

It's easy to upgrade from a trial to a subscription with just a few clicks on our web portal. Simply add your card (credit or debit) details for the payment of subscription fees.

Question 9

Do you store credit card details on your platform?

Accepted Answer

No. We don't store credit card details on our platform. We use the payment gateway service provided by Stripe.

Frequently Asked Questions