FAQ

What are the system requirements for the user?

The Property Accountant web portal supports all web browsers, such as Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari (www.thepropertyaccountant.com.au).

The Property Accountant mobile app can be downloaded from The Google Play and Apple App Store

Both our mobile app and web portal need internet connectivity.

What data is collected?

Although every piece of data is important, the risk of a data breach happens when data has a significant value for the other parties. We have carefully designed our data inputs, workflow, and processes to minimise the collection of your sensitive data.

We don't ask you for any of the following information or data:

• TFN
• Date of Birth
• License
• Medicare card
• Banking credentials (online banking - security code or password)
• Transaction data from your everyday offset, savings, and credit card accounts.

We will request, collect and store below data:

• Email ID
• Mobile number
• Address for your investment properties.
• Rental income, expenses and costs related to your property.
• Transaction feed from your loan accounts to capture interest, bank charges and loan balances (optional).

How secure is my data?

To ensure the security of your data, we employ both token-based and password-based authentication methods. We have implemented strict firewall and security protocols in accordance with industry best practices.

Where is my data stored?

The property Accountant data servers are in the Amazon Web Services data centre located in Sydney, Australia

Can I download a copy of my data?

Yes, you can download your data directly from the platform.

Why do I need to provide my bank loan details and connect direct back feed?

Bank loan statements for an investment property may include multiple expenses such as loan interest, loan fees, lender mortgage insurance, loan set-up costs and any other expenses associated with the loan. It can be challenging to capture all these expenses accurately for a typical property investor.

Once you connect your data feed of the loans, our automated process will capture these costs in the right categories to generate your final income & expense and cost base reports.

You have an option to not connect your bank loan transaction feed. In that case, we will not be able to capture bank-related costs in your reports

What bank accounts do you need to get to the direct transaction feed?

We ask you to only connect direct bank feeds from your loan accounts. The key information we pull from your loan accounts are:

• Loan Account balance
• Interest costs
• Loan repayments
• Bank Fees and Charges

We do not need any transaction data from your everyday offset, savings or credit card accounts.

How secure are my bank login details?

We value your banking id and password security very seriously. That is why we never ask you for your security code or password for online banking. To keep the security of your banking credentials very high, we have integrated our platform into Open Banking connector.

Open Banking is a carefully regulated Australian government initiative called Consumer Data Rights (also knows as CDR) which can only be used by ADRs registered (Accredited Data Recipients ) with the ACCC (Australian Competition and Consumer Commission).

When sharing financial data, a consumer is not required to disclose their login and password details to an ADR. Consumers log in via the interface of the financial institution (e.g. banks), meaning it is a very secure method of sharing data using the financial institutions' security measures.

You will have full visibility of who you consented to share your financial data with, for what purpose and for what duration, with the ability to revoke consent and have your data deleted at any time.

What is Consumer Data Rights?

Consumer Data Right has been introduced by the Australian Government. It provides many benefits for Australians and the economy. The CDR is an important foundation for Australia to grow a strong and dynamic digital economy.

The technology behind the data transfer process uses something called application programming interfaces (APIs). This means when data is transferred to an accredited provider it’s all done electronically and automatically. The format and process for sharing Consumer Data Right data has been set up by the Data Standards Body (DSB)

Consumer Data Right is secure, safe and easy to use. You access it via a provider’s website or app. If you choose to share data with an accredited provider via Consumer Data Right, data is securely transferred from your existing provider(s).

Click here to see a short video by CDR on how it works.

Visit www.cdr.gov.au for more details.

How does The Property Accountant connects with banks and other financial service providers to get the mortgage loan data ?

The property Accountant uses API platform (i.e., application programming interface) provided by BASIQ / Basiq Pty Ltd to get user consented data from the banks and other financial service providers under the CDR regime.

Who is BASIQ / BASIQ Pty Ltd?

BASIQ is the Accredited Data Recipient that facilitates the relationship between financial technology business (like The Property Accountant) and consumers (i.e., property investors like yourselves) by providing access to consented financial data under the CDR regime.

BASIQ enables this by providing an API platform (i.e., application programming interface) for businesses to build innovative financial solutions. Its partners include some of the fastest-growing Fintechs such as Afterpay, Wisr, ZIP, Beforepay and Spaceship to name a few. As the building blocks of financial services, the platform facilitates the relationship between fintechs and consumers by providing access to consented financial data with the tools to uncover valuable insights and take action.

Backed by Reinventure, NAB Ventures, Plaid, Touch Ventures, Salesforce Ventures, and Visa, over 200 fintechs ( like The Property Accountant) rely on the Basiq platform to deliver solutions to market.

Visit www.basiq.io for more details.

How do I connect direct feed from bank loan accounts?

Once you update the bank loan details (BSB and Account Number) to your property profile, our action items will guide you through a step-by-step process. On the prompts,

• Select your bank, and we will connect you to your bank interface.
• Enter your CAN (Customer Account Number) or PAN (Permanent Account Number)
• Your bank will text your OTP (one-time password) to your registered mobile number.
• You enter the OTP and select the loan accounts you want to connect direct bank feed
• Confirm, and the bank will connect feed from your accounts for a period of 12 months.

It will only take you 2-3 minutes to connect the bank feed of all loan accounts from a particular bank.

Will you share my data with anyone?

Your data will be only visible and shared with you. We will only share your data with your tax accountant if you consent to give them access to your data.

Will I receive marketing emails from Thepropertyaccountant?

No, you will not receive marketing emails from us.

Does my free trial include access to all features?

Yes, it includes all mobile app and web portal features.

How do I subscribe if I decide that Thepropertyaccountant is right for me after the free trial period?

It's easy to upgrade from a trial to a subscription with just a few clicks on our web portal. Simply add your card (credit or debit) details for the payment of subscription fees.

Do you store credit card details on your platform?

No. We don't store credit card details on our platform. We use the payment gateway service provided by Stripe.

Is there any minimum contract period?

There is no minimum contract period. You can cancel your subscription anytime. We will not charge you from the next billing period.

What are the different plans?

There is only one plan which includes all features. Please refer plans and pricing section on our website.